Refund Policy

1. Overview

This Refund Policy explains when RocketVerifier issues refunds for credit purchases, and how the bounce guarantee and our billing rules work alongside it.

By purchasing and using RocketVerifier, you agree to the terms outlined below.

2. 7-day refund on unused credits

You can request a full refund of any credit purchase within 7 days of the purchase date, as long as the credits from that purchase are unused.

• The request must reach us within 7 calendar days of the purchase.
• None of the credits from that purchase may have been used. If any have been used, that purchase is not eligible.
• The refund covers the full amount paid for that purchase.

3. Bounce guarantee

Connect SendGrid, Mailgun, Amazon SES or Postmark and every hard bounce of an address a job marked deliverable is refunded automatically within 30 days, 1 credit each, with no claim to file. Not connected? If more than 4% of a job's deliverable addresses hard-bounce within 30 days, file a claim from the job page and get 1 credit back for every bounce above 4%.

Bounce guarantee claims are returned as credits to your account balance, not as a payment refund. The bounce guarantee does not cover:

• Addresses returned as risky, catch-all or unknown
• Soft bounces such as a full mailbox or a temporary server error
• Bounces caused by your sending reputation, content or authentication setup
• Claims filed more than 30 days after verification

Read more about how claims work on the bounce guarantee page.

4. Results we do not charge for

Unknown results and duplicate addresses are never charged. An unknown result means the receiving mail server did not give a definitive answer, so no credit is used for it. Duplicate addresses in a bulk list are removed before billing, so each unique address is charged at most once per job.

5. Credits and plans

RocketVerifier uses a prepaid credit system. You purchase credits and use them to verify email addresses.

• Pay as you go: a one-time purchase. Credits never expire.
• Monthly plans: 15% off pay-as-you-go. Credits are added every month and unused credits roll over.
• Yearly plans: 25% off pay-as-you-go, billed yearly. Credits are added every month and unused credits roll over.

6. How to request a refund

Email support@rocketverifier.com from the email address registered to your account. Please include:

• The email address on your RocketVerifier account
• The order or invoice number of the purchase
• The date of the purchase

We reply within 24 hours. To file a bounce guarantee claim, use the job page in your dashboard as described in section 3.

7. Non-refundable situations

The following are not eligible for a refund:

• Requests made more than 7 days after the purchase date
• Purchases where any of the credits from that purchase have been used
• Accounts suspended or terminated for violations of our Terms of Service

8. Policy changes

RocketVerifier reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised date. Continued use of the service after changes constitutes acceptance of the updated policy.